Drop - in for advice Tuesdays, Wednesdays & Thursdays 10 am - 12 noon
When you arrive, you will be briefly seen by a Supervisor, who will decide on the most appropriate way of helping you to resolve your problem. You will then either be assisted to find the information you need, be seen by an assessor or an appointment may be made for you to see an adviser.
If you have already told us about your issue , we will update your case and arrange the next step towards helping you to resolve your problem. It may save you time if you call in after the rush at 10am or, if we have asked you to drop in paperwork and we are closed, you can ring the bell and we will copy it for you. Please ensure you keep your original documents.
48 - 50 Portland Road
(All correspondence should
be sent to this address)
PLEASE NOTE THAT DUE TO FUNDING CUTS OUR OFFICE IN OVERBURY CRESCENT HAS NOW CLOSED PERMANENTLY.
RESIDENTS OF FIELDWAY AND NEW ADDINGTON CAN CALL INTO THE FAMILY CENTRE WHO WILL ARRANGE A REFERRAL FOR A TELEPHONE ASSESSMENT.
The Family Centre
Monday - Friday 2pm - 3.30 pm, depending on volunteer availability
020 8684 2236
Tuesday - Thursday
Access Croydon are able to refer a limited number of people to us each day. Once a referral has been made, you will receive a telephone call from us (the call will come from a withheld number) within three working days.
Croydon Council Offices
Bernard Weatherill House
8 Mint Walk
*WE TRY TO KEEP OUR TELEPHONE ADVICE LINE OPEN DURING THE ADVERTISED TIMES BUT THIS IS DEPENDENT ON VOLUNTEER AVAILABILITY
PLEASE NOTE THAT WE DO NOT OPEN ON BANK HOLIDAYS
The above times are subject to volunteer staff availability.
On-line Advice Service
If you can’t come in during one of our drop-in sessions, or you need information when we’re closed, you can contact us on-line, check to see if the information you need is available to download and, if you need further assistance, send us a request for advice via our secure email portal.
To access this service go to www.citizensadvicecroydon.info or click the link to go there now.