Drop - in for advice Tuesdays, Wednesdays & Thursdays     10 am - 12 noon

When you arrive, you will be briefly seen by a Supervisor, who will decide on the most appropriate way of helping you to resolve your problem.  You will then either be assisted to find the information you need, be seen by an assessor or an appointment may be made for you to see an adviser.  If you have any paperwork regarding your issue, please remember to bring it with you.

If you have already told us about your issue , we will update your case and arrange the next step towards helping you to resolve your problem.  It may save you time if you call in after the rush at 10am or, if we have asked you to drop in paperwork and we are closed, you can ring the bell and we will copy it for you.  Please ensure you keep your original documents.


South Norwood

48 - 50 Portland Road

South Norwood

SE25 4PQ

(All correspondence should

be sent to this address)

Monday, Wednesday, Thursday and Friday:              10 am - 12 noon

There is no local telephone service on Tuesdays but you will be put through to one of the national Citizens Advice call centres.



Telephone Advice

0300 330 9095

Calls charged at local rate

Universal Credit Help to Claim Service

Drop-in service on Monday, Tuesday, Thursday and Friday between 9am and 4pm at Croydon Jobcentre Plus, Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA


The above times are subject to volunteer availability. 


On-line Advice Service

If you can’t come in during one of our drop-in sessions, or you need information when we’re closed, you can contact us on-line, check to see if the information you need is available to download and, if you need further assistance, send us a request for advice via our secure email portal.

Your personal information
When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Citizens Advice Croydon makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Croydon cannot ensure or guarantee the security of information when it is being transmitted.

To access this service go to www.citizensadvicecroydon.info or click the link to go there now.