Drop - in for advice Tuesdays, Wednesdays & Thursdays 10 am - 1pm
NEW ENQUIRIES ONLY. IF YOU HAVE ALREADY TOLD US ABOUT YOUR ISSUE, YOU CAN RING THE BELL AND SPEAK TO A RECEPTIONIST MONDAY TO FRIDAY BETWEEN 11AM AND 3.30PM.
Please note that assessment slots are limited, depending on how many volunteers we have on the day. When you arrive, please check the notice on the door which will show how many people we are able to see that day, which may save you queueing unnecessarily.
48 - 50 Portland Road
(All correspondence should
be sent to this address)
PLEASE NOTE THAT DUE TO FUNDING CUTS OUR OFFICE IN OVERBURY CRESCENT HAS NOW CLOSED PERMANENTLY.
RESIDENTS OF FIELDWAY AND NEW ADDINGTON CAN CALL INTO THE FAMILY CENTRE WHO WILL ARRANGE A REFERRAL FOR A TELEPHONE ASSESSMENT.
The Family Centre
Monday - Friday 2pm - 3.30 pm, depending on volunteer availability
020 8684 2236
Tuesday - Thursday
Access Croydon are able to refer a limited number of people to us each day. Once a referral has been made, you will receive a telephone call from us (the call will come from a withheld number) within three working days.
Croydon Council Offices
Bernard Weatherill House
8 Mint Walk
*WE TRY TO KEEP OUR TELEPHONE ADVICE LINE OPEN DURING THE ADVERTISED TIMES BUT THIS IS DEPENDENT ON VOLUNTEER AVAILABILITY
PLEASE NOTE THAT WE DO NOT OPEN ON BANK HOLIDAYS
The above times are subject to volunteer staff availability.
Assessment appointments are allocated on a ‘first come first served’ basis on the day. Once all appointments are taken, a Reception service will be operated. Appointment slots are often filled very quickly - we advise you to arrive early.
On-line Advice Service
If you can’t come in during one of our drop-in sessions, or you need information when we’re closed, you can contact us on-line, check to see if the information you need is available to download and, if you need further assistance, send us a request for advice via our secure email portal.
To access this service go to www.citizensadvicecroydon.info or click the link to go there now.