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Drop - in for advice Tuesdays, Wednesdays & Thursdays     10 am - 12 noon

When you arrive, you will be briefly seen by a Supervisor, who will decide on the most appropriate way of helping you to resolve your problem.  You will then either be assisted to find the information you need, be seen by an assessor or an appointment may be made for you to see an adviser.  If you have any paperwork regarding your issue, please remember to bring it with you.

If you have already told us about your issue , we will update your case and arrange the next step towards helping you to resolve your problem.  It may save you time if you call in after the rush at 10am or, if we have asked you to drop in paperwork and we are closed, you can ring the bell and we will copy it for you.  Please ensure you keep your original documents.

 

Drop-in service for advice in British Sign Language for deaf people - Mondays   10am - 4pm

Deaf clients can get advice and information in British Sign Language on Mondays by calling in.  Advice is provided by an adviser from the Royal Association for Deaf People.

THIS SERVICE WILL BE CLOSED ON MONDAY 21st MAY BUT WILL BE OPEN ON FRIDAY 25th MAY INSTEAD

South Norwood

48 - 50 Portland Road

South Norwood

SE25 4PQ

(All correspondence should

be sent to this address)


PLEASE NOTE THAT DUE TO FUNDING CUTS OUR OFFICE IN OVERBURY CRESCENT HAS NOW CLOSED PERMANENTLY.

RESIDENTS OF FIELDWAY AND NEW ADDINGTON CAN CALL INTO THE FAMILY CENTRE WHO WILL ARRANGE A REFERRAL FOR A TELEPHONE ASSESSMENT. 

 

New Addington

The Family Centre

Fieldway

New Addington

CR0 9AZ


Monday and Friday:              12 noon - 2.30pm

Wednesday and Thursday:   10 - 11.30am

No telephone service on Tuesdays

 

 

Telephone Advice*

020 8684 2236


Monday - Friday (no service during school holidays)

Access Croydon are able to refer a limited number of people to us each day.  Once a referral has been made, you will receive a telephone call from us (the call will come from a withheld number) within three working days.

 

Access Croydon

Croydon Council Offices

Bernard Weatherill House

8 Mint Walk

Croydon

CR0 1EA


*WE TRY TO KEEP OUR TELEPHONE ADVICE LINE OPEN DURING THE ADVERTISED TIMES BUT THIS IS DEPENDENT ON VOLUNTEER AVAILABILITY
PLEASE NOTE THAT WE DO NOT OPEN ON BANK HOLIDAYS

The above times are subject to volunteer staff availability. 

 


On-line Advice Service

If you can’t come in during one of our drop-in sessions, or you need information when we’re closed, you can contact us on-line, check to see if the information you need is available to download and, if you need further assistance, send us a request for advice via our secure email portal.

Your personal information
When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Citizens Advice Croydon makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Croydon cannot ensure or guarantee the security of information when it is being transmitted.

To access this service go to www.citizensadvicecroydon.info or click the link to go there now.