The experience of Citizens Advice gives us a unique, fresh insight into the problems faced by people living in the UK.
Citizens Advice collects evidence of clients' problems and uses this to campaign for changes in national and local policies and services. No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.