ADVICELINE ASSESSOR / TRAINEE ADVISER
Based at: South Norwood and various outreach locations
Hours of work: 35 hours per week or 2 x 17.5 hours per week
Salary: £19,201 pa or pro rata for part-time. We comply with the government legislation on pension auto-enrolment OR up to 5% matching contribution to a personal pension.
Fixed Term: 12 months fixed term contract, initially
We are looking for a trained Citizens Advice assessor who is prepared to work towards obtaining an adviser certificate to deliver a telephone advice service primarily via the Adviceline system and other digital platforms. Working primarily across all telephone and digital services, you will provide excellent quality advice and information to clients who require our service in line with the internal and external requirements.
You’ll need to demonstrate the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of interactions.
Closing date: Please submit your application as soon as possible as we will fill the vacancy as soon as we find a suitable candidate.
Click here to see a full Job Description and Person Specification.
For an application pack, email firstname.lastname@example.org or call 01689 808139. Please do not send CVs.
Funded by Croydon Relief In Need