SENIOR WELFARE BENEFITS CASEWORKER - MACMILLAN BENEFITS ADVICE SERVICE FOR SOUTH WEST LONDON

 Salary £28,500 pa. We comply with the government legislation on pension auto-enrolment OR up to 5% matching contribution to a personal pension.

 Hours of work: 35 hours per week

 Based at South Norwood and various outreach locations

 Fixed term – Until 31st December 2020 (with possibility of extension)

An experienced Welfare Benefits Caseworker is sought to deliver our Macmillan Cancer Support (MCS) Project. Since 2013, MCS has funded a cross-CABx service between the Citizens Advice services of Croydon and Wandsworth, in a partnership with the four NHS Trusts.  This project has given equal access to all people affected by cancer in SW London and integrates further with MCS direct services.  The postholder will have prime responsibility for ensuring delivery of the five day a week benefits caseworker service with support from support workers. The postholder will be expected to offer outreach appointments at the Macmillan Centres at Croydon University and Epsom & St Helier Hospitals.

 You will need at least two years’ in depth experience as a trained welfare benefits Citizens Advice caseworker or equivalent.  Own transport is essential as there is a requirement to undertake outreach appointments. An enhanced DBS check will be required for this role.

 Funded by Macmillan Cancer Support.

 Closing date: 9am on Friday 30th August 2019.   

Click here to see a full Job Description and Person Specification 

For an application pack, email recruitment@croydoncab.org.uk or call 01689 808139.  Please do not send CVs.

ADVICELINE ASSESSOR / TRAINEE ADVISER                          

Based at:                   South Norwood and various outreach locations

Hours of work:         35 hours per week or 2 x 17.5 hours per week

Salary:                       £19,201 pa or pro rata for part-time. We comply with the government legislation on pension auto-enrolment OR up to 5% matching contribution to a personal pension.

Fixed Term:              12 months fixed term contract, initially

We are looking for a trained Citizens Advice assessor who is prepared to work towards obtaining an adviser certificate to deliver a telephone advice service primarily via the Adviceline system and other digital platforms.  Working primarily across all telephone and digital services, you will provide excellent quality advice and information to clients who require our service in line with the internal and external requirements.

 You’ll need to demonstrate the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of interactions.

Closing date: Please submit your application as soon as possible as we will fill the vacancy as soon as we find a suitable candidate.

Click here to see a full Job Description and Person Specification.

For an application pack, email recruitment@croydoncab.org.uk or call 01689 808139.  Please do not send CVs.

 Funded by Croydon Relief In Need

 


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