WHAT CAN I DO?
All volunteers, whether you are an adviser, an assessor, a receptionist or an information assistant are given free, formal and on the job training. You are supported every step of the way and reasonable out-of-pocket expenses reimbursed.
Our Volunteering Pack will help to answer some of the questions you may have.
Our roles include:
Assessor / Information Assistant
We will train you to:
assess clients’ problems via telephone and face-to-face and email.
identify key information about clients’ problems
help clients find the information they need using our self-help booths
assess and agree the most appropriate level of service for that client
refer and signpost clients appropriately to suit their needs
enter details and monitoring information on to our computer system
We will train you to:
provide comprehensive advice to clients using our information system
calculate clients’ entitlements to benefits
formulate financial statements
help them negotiate with people such as creditors or service providers
make telephone calls on behalf of clients
As a volunteer administrator you would help to ensure the smooth running of the office by ensuring our systems run efficiently, assist with filing, opening and logging post, photocopying, maintaining supplies of handouts and leaflets and volunteer recruitment.
Research & Campaigns
Our Research & Campaigns team are an important part of who we are. They get involved in national and local campaigns to try to change things that cause people the most problems. They collate anonymous information and statistics to keep Citizens Advice head office informed about what problems people are facing and what needs to change.
If you’re not able to make a regular commitment but you’d still like to help out, why not consider joining our Fundraising team. You’d be invited to attend a meeting every few months where we plan various fundraising events such as quiz nights, tombolas, bucket collections, Christmas sales etc. Maybe you can come along and assist at an event or help out with contacting local shops and businesses to ask for raffle prizes etc.
As a Financial Capability volunteer you would be part of a team which prepares and runs training sessions on money management and switching energy providers to local groups, schools and associations.
As a Trustee of Citizens Advice Croydon you would oversee the management of the organisation. We welcome people with experience of HR, accounting, governance and charity management. This is not an office-based role but you would need to be available to attend four evening meetings each year, as well as some sub-committee meetings and attend a one-day planning session each year.