Our roles include:

Assessor / Information Assistant
We will train you to:

  • assess clients’ problems via telephone and face-to-face and email.

  • identify key information about clients’ problems

  • help clients find the information they need using our self-help booths

  • assess and agree the most appropriate level of service for that client

  • refer and signpost clients appropriately to suit their needs

  • enter details and monitoring information on to our computer system


We will train you to:

  • interview clients

  • provide comprehensive advice to clients using our information system

  • calculate clients’ entitlements to benefits

  • formulate financial statements

  • help them negotiate with people such as creditors or service providers

  • draft letters

  • make telephone calls on behalf of clients


As a volunteer administrator you would help to ensure the smooth running of the office by ensuring our systems run efficiently, assist with filing, opening and logging post, photocopying, maintaining supplies of handouts and leaflets and volunteer recruitment.

Research & Campaigns
Our Research & Campaigns team are an important part of who we are.  They get involved in national and local campaigns to try to change things that cause people the most problems.  They collate anonymous information and statistics to keep Citizens Advice head office informed about what problems people are facing and what needs to change.


If you’re not able to make a regular commitment but you’d still like to help out, why not consider joining our Fundraising team. You’d be invited to attend a meeting every few months where we plan various fundraising events such as quiz nights, tombolas, bucket collections, Christmas sales etc. Maybe you can come along and assist at an event or help out with contacting local shops and businesses to ask for raffle prizes etc.

Financial Capability
As a Financial Capability volunteer you would be part of a team which prepares and runs training sessions on money management and switching energy providers to local groups, schools and associations.

As a Trustee of Citizens Advice Croydon you would oversee the management of the organisation.  We welcome people with experience of HR, accounting, governance and charity management. This is not an office-based role but you would need to be available to attend four evening meetings each year, as well as some sub-committee meetings and attend a one-day planning session each year.