How We Operate
Our advice service operates from our offices at South Norwood, offering one-off or ongoing advice, depending on the complexity of your query. We can deal with enquiries on a face-to-face basis, by telephone or by letter. See Opening Hours for full details of our service.
When you seek advice
At your first contact we will take your details and an Assessor will discuss with you what the issues are and whether there are any immediate priorities. We may ask you to bring in or post us copies of any relevant paperwork. We take a holistic approach and all advice is tailored to each individual client. We can then:
- give you some basic information, or
- arrange for a follow-up telephone call from an adviser or an appointment to take the matter further, or refer you to a specialist worker or agency.
How you can help us to help you
Contact us at the earliest opportunity – don’t wait until the day before an important deadline.
If you write to us, make sure you let us know your name, address and a day-time contact telephone number. A brief note of what you need advice about together with copies of any relevant paperwork may assist us to help you faster.
Bring all the necessary paperwork with you.
Be patient – demand for our service is high and you may have to wait a few days before we get back to you.