Citizens Advice Croydon offers a generalist advice service across many aspects of law including welfare benefits, money and debt, housing, employment, immigration, relationships and family, consumer, tax and utilities, travel and transport, education, health and community care and other legal issues. We offer services on the telephone - 0808 278 7960, by e-mail and online.
Find out how to get advice from us online or over the phone.
When you seek advice
When you first contact us we will take your details and an assessor will discuss the issues with you. We will also discuss whether there any immediate priorities. We may ask you to send us copies of any relevant paperwork. We take a holistic approach and tailor all our all advice to each individual client.
We can then either:
give you some basic information
arrange for an adviser to call you to take the matter further
refer you to a specialist worker or agency
How you can help us to help you
Contact us as soon as possible – don’t wait until the day before an important deadline.
Be patient – demand for our service is high and you may have to wait a few days before we get back to you.
Specialist services we offer
Casework Services
We offer a casework service for more complex situations, in housing, welfare benefits, debt and disability.
Signposting and referring for other organisations
For more information on how your organisation can signpost or refer people to our service, please email ceo@croydoncab.org.uk
Benefits support for people living with cancer
We work with Macmillan Cancer Support and Citizens Advice Wandsworth to provide the Macmillan Welfare Benefits Advice Service for South West London.
This is a specialist service giving free, confidential and impartial benefits and money advice to local people living with cancer. Our service offers one-to-one sessions with specialist advisers to help identify the problems you are experiencing and explore the options available to you.
We can go through your paperwork with you and discuss the best course of action. We can help you identify the benefits you are entitled to, as well as filling in the forms. We can help you access debt management support and make you aware of other help that may be available.
We may also be able to help you access a grant from Macmillan Cancer Support. Macmillan Grants are one-off payments designed to help people on low incomes meet unexpected costs
Contact us
Telephone: 020 7042 0332 (please do not use this number unless you are a cancer patient, their carer or a family member).
Monday to Friday, 9.30am to 5pm (excluding public holidays).