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Join the Citizens Advice Croydon Team!

At Citizens Advice Croydon, you can make a meaningful impact in our community through a variety of opportunities, from directly advising clients to playing crucial roles in supporting our service delivery.

We’re currently seeking dedicated individuals for trustee and volunteer positions. Explore the details below to see how you can get involved.

Work With Us

Volunteer Roles

Volunteers from diverse backgrounds join us for various reasons. We provide comprehensive training, support, and development opportunities, along with reimbursement for reasonable expenses.

Volunteer Roles

You don’t need specific qualifications, just a friendly attitude, respect for different views, and basic IT skills. Roles include adviser, assessor, receptionist, or information assistant. Most positions require good listening and writing skills. Our public-facing roles operate weekdays from 9:45 am to 5 pm.

Assessor

We will train you to:

  • assess clients’ problems via telephone and face-to-face and email
  • identify key information about clients’ problems
  • help clients find the information they need using our self-help booths
  • assess and agree the most appropriate level of service for that client
  • refer and signpost clients appropriately to suit their needs
  • enter details and monitoring information on to our computer system

The Assessor Training Programme is run 4 times a year in January, April, July and October.

Advisor

We will train you to:

  • interview clients
  • provide comprehensive advice to clients using our information system
  • calculate clients’ entitlements to benefits
  • formulate financial statements
  • help them negotiate with people such as creditors or service providers
  • draft letters
  • make telephone calls on behalf of clients
Research and Campaigns

Your role will be to:

  • Identify trends in client issues to find where policies and practices are causing problems.
  • Conduct research, including client surveys, to understand these issues in depth.
  • Organize campaigns to drive change, which may involve:
  • Writing press releases for local newspapers.
  • Contacting elected officials like local councillors.
  • Holding public awareness events.
  • Using social media for advocacy.
  • Participate in national campaigns with Citizens Advice, such as those related to Universal Credit.
Fundraising

Your role will include:

  • Researching new fundraising opportunities.
  • Organizing and managing fundraising events.
  • Creating materials or presentations to promote local Citizens Advice and raise funds at events.

Apply to Volunteer

You can read more about volunteering with us in our volunteering pack, or contact us directly at [email protected]

Ready to apply? Send us your details using our volunteer application form

Volunteer as a Trustee

We are looking to recruit up to 3 Trustees to join our Board

Being a Trustee can be hugely rewarding, you will support the Trustee Board in the development of its strategy and the setting of priorities as the organisation works to ensure it can help as many clients as possible at a time when they need us most.

We’re particularly seeking individuals with finance, budgeting, or HR expertise. We also welcome candidates with experience in health and social care, social housing, or homelessness charities.

Ready to apply? Send us your details using our volunteer application form

Treasurer

If you are a finance professional looking for a volunteering opportunity to support one of Croydon’s most established and respected charities, this could be the role for you.

We are seeking someone to join our Trustee Board and take on the role of Treasurer.  As part of the Trustee Board you will support and shape the strategic direction and priorities of the charity, helping us to reach as many people in need as possible.  As Treasurer you will take the lead on advising the Board in respect of the financial health of the charity, monitoring spend against income, fundraising strategy and securing the sustainability of services.

You should have:

  • a finance/accounting qualification and knowledge of financial reporting
  • knowledge of charity finance and pensions
  • good knowledge of finance systems and good practice procedures
  • a commitment to Citizens Advice aims and principles

To apply send your CV to [email protected] and complete our application form via this link.