Online and web chat advice

You can find information about many subjects on the Citizen Advice website. Subjects include welfare benefits, debt, housing, immigration, consumer and other legal issues.

You can also chat with a Citizens Advice advisor online. Chat is usually available 8am to 6pm, Monday to Friday. It's not available on public holidays.

You can get in touch with us using our online enquiry form. .  We will try to get back to you within 5 working days. We will only respond to online enquires by e-mail. Please note that this form is not to be used for referrals by third parties. We will only respond if you are seeking advice for yourself and all contact details relate to you.

Your personal information

When you give us your personal information we make sure we treat it securely from the time we receive it. We make every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet is guaranteed to be 100% secure. So we cannot guarantee the security of information when it is being transmitted.

Universal Credit Help to Claim service

Our Help to Claim advisers can help you with the early stages of your Universal Credit claim.

You can chat with an adviser online about your Universal Credit application.

You can also contact an adviser through our free Help to Claim phone service: 0800 144 8444 (Freephone)

Advisers are available 8am to 6pm, Monday to Friday.

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8 444

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.