Drop - in for advice Tuesdays, Wednesdays & Thursdays     10 am - 1pm

NEW ENQUIRIES ONLY.  IF YOU HAVE ALREADY TOLD US ABOUT YOUR ISSUE, YOU CAN RING THE BELL AND SPEAK TO A RECEPTIONIST MONDAY TO FRIDAY BETWEEN 11AM AND 3.30PM.

Please note that assessment slots are limited, depending on how many volunteers we have on the day.  When you arrive, please check the notice on the door which will show how many people we are able to see that day, which may save you queueing unnecessarily.

 

South Norwood

48 - 50 Portland Road

South Norwood

SE25 4PQ

(All correspondence should

be sent to this address)


PLEASE NOTE THAT DUE TO FUNDING CUTS OUR OFFICE IN OVERBURY CRESCENT HAS NOW CLOSED PERMANENTLY.

RESIDENTS OF FIELDWAY AND NEW ADDINGTON CAN CALL INTO THE FAMILY CENTRE WHO WILL ARRANGE A REFERRAL FOR A TELEPHONE ASSESSMENT. 

 

New Addington

The Family Centre

Fieldway

New Addington

CR0 9AZ


Monday - Friday 2pm - 3.30 pm, depending on volunteer availability

 

Telephone Advice*

020 8684 2236


Tuesday - Thursday

Access Croydon are able to refer a limited number of people to us each day.  Once a referral has been made, you will receive a telephone call from us (the call will come from a withheld number) within three working days.

Access Croydon

Croydon Council Offices

Bernard Weatherill House

8 Mint Walk

Croydon

CR0 1EA


*WE TRY TO KEEP OUR TELEPHONE ADVICE LINE OPEN DURING THE ADVERTISED TIMES BUT THIS IS DEPENDENT ON VOLUNTEER AVAILABILITY
PLEASE NOTE THAT WE DO NOT OPEN ON BANK HOLIDAYS

The above times are subject to volunteer staff availability. 

Assessment appointments are allocated on a ‘first come first served’ basis on the day.  Once all appointments are taken, a Reception service will be operated. Appointment slots are often filled very quickly - we advise you to arrive early.


On-line Advice Service

If you can’t come in during one of our drop-in sessions, or you need information when we’re closed, you can contact us on-line, check to see if the information you need is available to download and, if you need further assistance, send us a request for advice via our secure email portal.

To access this service go to www.citizensadvicecroydon.info or click the link to go there now.